Frequently Asked Questions
Before the Order
Q. How do I customize a Boostables tag design?
A. Go to the Shop All section and choose a pre-designed tag. Select your size and shape, then customize the text, fonts, and styles. You can add a backside or image and see all changes live before adding it to your cart.
If you need help, leave a design request for the Boostables team.
Please watch this video for a step-by-step tutorial!
Q. Can we add our logo or school name to pre-designed tags?
A. Yes. School names or text can be added directly in the text fields and customized by font, color, and size.
To add a logo, email it to us with your order number and we’ll add it to the design. Our email is boostteam@boostables.co
Q. How do I order a custom tag?
A. Download the template, design your tag, and save it as a PNG. Go to the Custom Tag section, choose your size and shape, and upload your design.
You can add a backside and leave notes or request a proof in the design request box. Please include a small bleed area beyond the cut lines.
Please watch this video for a step-by-step tutorial!
Q. Do you have a minimum order quantity?
A. Yes. Our minimums vary by tag size:
• Large tags: minimum of 5
• X-small, small, and medium tags: minimum of 25
Q. Do you offer price breaks for larger quantities?
A. Yes. Please see our Pricing tab.
Q. Can I see a proof before production?
A. Most orders include a live preview before checkout. If you need a proof, select the Proof Box and leave a note in the design request section. Proofs are emailed for approval.
Q. Why can’t I see all of my past designs in my account?
A. Your account displays orders from the past two years. For older designs, email boostteam@boostables.com.
Q. Why am I getting an error when I try to add a design to my cart?
A. Our system currently limits the cart to 15 items at a time. If you have more than 15 designs, simply place your first order and start a new one for the rest. Don’t worry—we keep an eye on these orders and will refund any extra shipping costs if we can fit everything into a single package.
Q. Where can I find designs from your old website?
A. You can access our Legacy Design Library to find many of the popular designs from our previous site. Just download the design you like, upload it into the Custom Tag Builder, and let us know of any edits or adjustments in the “Design/Edits for Boost Team” section. It’s a great way to refresh old favorites or update them for your current needs.
Q. How do I order team tags?
A. Start by visiting the Team Tags – Shop All section to pick a design, upload any team photos, and include the names of your team members in the “Design/Edits for Boost Team” box.
If you already have a design ready, head to the Custom Team Tag section to upload your front and back png or jpeg.
Need a hand with the design? Just leave a note when uploading, and our team will help make sure everything looks great for your team.
Q. Is there an additional cost for different backsides on team tags?
A. No. There is no additional cost for different names or photos on the back.
Q. Are fasteners or accessories included?
A. No. Accessories can be added from the Accessories section. For team tags, you can choose a luggage loop or cable ring while designing your team tags.
Q. What is the average turnaround time?
A. We work quickly to get your tags to you! Once payment is received and proofs are approved, most orders are created and shipped within 48 hours on weekdays. Shipping usually takes 3–5 business days, so your tags will be in your hands before you know it.
Q. Are your tags made in China?
A. No. All tags are made in the USA and produced in Utah.
Q. Do you have a phone number?
A. We do not currently have a monitored phone line. Email is the fastest way to reach us. If a call is needed, email us and we’ll follow up.
Shipping & Payment
Q. Do you take Purchase Orders?
A. Yes! We gladly accept purchase orders, but this option is available only for schools and school districts.
Q. How do I pay for my order?
A. At checkout, you can pay with a credit card or, if you’re a school or district, choose the “Alternative Payment” option to submit a purchase order.
If you select purchase order, please email your approve PO to purcahseorders@boostables.co. Once we receive the approved PO we will move your order into production.
Q. What address do I send checks to?
A. Please send checks to:1031 W. Stone Fly Drive, Bluffdale, UT 84065
Q. How do I know if my order has shipped?
A. As soon as your order ships, we’ll send you an email with your tracking number so you can follow its journey right to your door.